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Policy / FAQ

What happens if I typed in the wrong address?

Email us asap before your order gets shipped.

If a package is returned to us, you will need to pay a re-shipping fee.

If the package was not successfully delivered due to a wrong address, we will not re-send it to you unless the package has been returned to us. You may have to make a new order.

 

What international shipping do you use?

We ship through DHL Parcel Priority

We only offer this option as this is the most economical option for e-commerce shipping in the market right now.

Once item has reached destination, it will be in the hands of your local postal service. If item has not arrived at your address, please contact your local postal service with the Tracking Number. Slickieslaces will not be responsible for any delays or missing packages once the package been handed to your local postal service.

We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered. 

You are to bear any additional charges incurred through customs or taxes.

Will I receive a tracking number?

After your order is processed,  you will receive an email with your tracking information. Please allow at least one day for tracking information to update in the system.

What is our cancellation or refund policy?

All Sales are final. There will be no cancellation of order allowed.

Please see here for our RETURN POLICY.

Can I change my order?

We do not entertain any request to change your laces. All sales are FINAL. Orders are instantly pushed to our warehouse for packing.

How do I wash the laces?

We recommend washing in cold water to preserve colors. Do not add bleach. Air dry only.

Do NOT wash printed laces.

What is our Color Policy?

Due to light exposure during photoshoot, colors in pictures may appear brighter than what it is. Please take note.

What if the mail got lost?

In the event that a Registered Mail article, both local and overseas, is suspected to be lost, please contact us and we will raise an enquiry with. Our courier partner will then contact the overseas postal administration who may take up to 60 days (2months) to give a reply.

Once the overseas postal administration confirms that item is indeed lost, we will require a letter from you confirming that you have indeed not receive the article. Once we have received the letter, we will proceed to refund you the full amount.

Please note that the whole process may require 60-90 days as there is a lot of administration work involved.

What is our privacy policy?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We will not release any personal information to external parties, unless legally bound to do so.

Any credit card details are not stored on our site as payment is made through Paypal. Paypal has one of the best data security policies and your details will be protected.

Do you provide product guarantee?

Yes. If you received an incorrect or a faulty product, please contact us.

Any complaints/enquiries sent to us after 7 days from the "Delivered" date will not be considered by us.

Note that you have up to 7 days from the "Delivered" date as indicated in your tracking to raise a complaint/enquiry with us by emailing us at support@slickieslaces.com with pictures. If there are no pictures, we will not respond to your email.

REFUNDS WILL BE MADE IN STORE CREDITS ONLY.